Listening and understanding
Checking what another person means before responding
High score: You give people room to explain, check your understanding and notice what is not being said.
Low score: You reply before you understand, or assume another person means what you would have meant.
Clear and respectful expression
Saying what you mean without making the other person guess
High score: You make your point clearly while leaving room for a different view.
Low score: You hint, over-explain or become blunt when the conversation matters.
Perspective and empathy
Taking another person’s context seriously without losing your own boundaries
High score: You can recognise another person’s feeling or constraint without automatically agreeing with everything.
Low score: You dismiss a different reaction or absorb other people’s feelings until you cannot think clearly.
Repairing disagreement
Handling tension, feedback and misunderstandings
High score: You address a problem early, keep it about the situation and help the relationship recover.
Low score: You avoid the issue, become personal or treat one disagreement as proof the relationship is over.
Boundaries and reciprocity
Being supportive without saying yes to everything
High score: You can offer help, ask for help and say no or not yet without disappearing or over-apologising.
Low score: You agree resentfully, withdraw without explanation or expect others to read your limits.